For your convenience, you may contact us by email, phone or mail. Please be sure to include your name, address and account number on all correspondence. Email You can email us 24 hours a day, 7 days a week at CustomerService@Silkies.com. Phone Call Customer Service at 1-877-343-3467 Monday - Thursday from 9:00 am to 4:00 pm ET. Friday from 9:00 am to 1:00 pm ET. Mail Write to us at: Silkies P.O. Box 402 Montoursville, PA 17754-0402