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1. Find the "Return Form" on the back of your Packing Slip and fill out the form.
2. Pack up the item(s) you would like to return.
3. Enclose the "Return Form" along with the item(s) being returned and send to:
P.O. Box 8493
Lancaster, PA 17604-8493
4. All returns will be credited (less shipping and handling) to the original form of payment within 7-10 days of receipt. Return shipping costs are not refundable.
Note: We cannot process exchanges at this time. For assistance with returning your order and placing a new order, please contact Customer Service at 1-877-343-3467 or CustomerService@Silkies.com.
Damaged or Defective Item? If an item was damaged or defective upon arrival, please let us know! Contact Customer Service at 1-877-343-3467 or CustomerService@Silkies.com before you return the item so we can assist you with return shipping fees and a replacement.
Questions? Please contact our Customer Service at 1-877-343-3467 or CustomerService@Silkies.com.